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    Yes, www.garcjewelry.com orders are insured. However, in terms of the COVID-19, deliveries might be delayed due to the rush at the parcel delivery. Our priority is your safety as the safety of our staff. 

    Orders in the countries will be continued as normal with exceptions of the places where access is temporarily restricted by the authorities. We kindly ask you, when accepting your package, to also observe the safety measures for the health of yourself and the postal workers.

    The deliveries will be delivered with variable authorities depending on where you are located. 

    In the Netherlands and Belgium, parcels will be delivered by PostNL. They will leave the bracelets in the mailbox. For this, you do not need to be at home. If you ordered multiple bracelets or an item other than bracelets ordered, these are delivered personally. We kindly ask you to try to be home at the time of delivery to make it easier for the deliveryman. If this is not possible, we appreciate it if you fill in your track and trace in advance that this may also be delivered to the neighbors or the desired time to fill in. 

    In the rest of Europe, orders are delivered by DHL. These are delivered personally. We, therefore, ask you to be at home at the time of delivery. You can see via the Track and Trace when it is delivered. If this is not possible, we ask you to indicate a different time on your track and trace or to select delivery to a neighbor. In Europe, we try to use a delivery time of 2 to 5 days. In the rest of the world 3 to 6 working days. 

    Provided they go by our rules. You can return your purchases after 14 days of receipt. We ask you to first report the return via our e-mail shop@garcjewelry.com with the reason. This way we know exactly what is coming in and we can make sure that the return process runs as smoothly as possible and you get the desired product and/or your money back as soon as possible. The returns may not have been worn, not washed and they must be returned in the same packaging in which they were sent. 

    When the return is received at our office, the amount will be deposited back into the account with which the product was purchased within 3 working days.

    Despite COVID-19, we are still here to answer all your questions. You can reach us via our telephone number +31642967313 or our e-mail. Info@garcjewelry.com. If you have a specific question, you can also easily ask it via our contact us page. We will come back to you with an answer as soon as possible. Many answers can also be found on our FAQs page. Please note that we are in the Amsterdam time zone, therefore we cannot always answer the phone for other time zones. We recommend sending an email or message if you are in a different time zone. 

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    All items listed as available on the website are in stock at our office in the Netherlands. When you want a ring that is on the website but the size is out of stock at our office, this is no problem. You can fill in your email address and we will make this item for you in our workshop in Bali. So you can order articles that are not in stock. For this, there is a longer delivery time as these are handmade. 

    To make your experience at www.garcjewelry.com as pleasant as possible, we recommend that you use the latest version of your browser. If you visit our website with an older version, we cannot guarantee that all functions will work properly. Please note that your browser must accept cookies and be SSL-compatible.

    We photograph all products ourselves in our photo studio. We try to make all photos as realistic as possible and take into account that all products on the photo look exactly like the products in real life. However, the colours may vary slightly from one computer to another. Also, all stones are natural products and therefore unique. We check all the gems to ensure that they look the same. If this is not the case, we add colours to the product and you can see exactly which look gem we have in your size. So the stone in the picture may not be the one you ordered, but it will look very similar. If you have any questions about this, please do not hesitate to contact us. 

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    Please contact our customer service team by e-mail (shop@garcjewelry.com) or by phone (+31642967313).

    Contact our customer service team as soon as possible under the heading "Contact us" or support@garcjewelry.com.

    There may be a few minutes delay after you place your order and before you receive the order summary. You should also check your "Spam" inbox as the message may have been delivered there, depending on your email settings. If you still have not received an e-mail, please contact customer service under the "Contact" section.